Question 1

How does the deposit work?

Accepted Answer

You pay at least one third (33.3%) of your order total to reserve a production slot and cover yarn. You can also choose to pay 50% or the full amount. The balance is due once your piece is finished, before it ships.

Question 2

How long does an order take?

Accepted Answer

Each product page shows its production time, usually between 5 and 21 days depending on size and detail. Delivery within Kenya adds between 1 and 3 days.

Question 3

What if I do not know my measurements?

Accepted Answer

Choose a preset size from S to XXL instead, or open the measuring guide on any product page. It walks you through each measurement with illustrations. You can also send us photos and we will advise.

Question 4

Do you deliver outside Nairobi?

Accepted Answer

Yes. We courier countrywide, and offer doorstep delivery within Nairobi or free pick-up from the studio.

Question 5

Can I change my order after paying the deposit?

Accepted Answer

Small changes to colour or details are usually fine in the first 48 hours, before we get far into the piece. Message us as soon as possible and we will do our best.

Question 6

How do I care for crochet items?

Accepted Answer

Hand wash cool with mild soap, never wring, and dry flat while reshaping. Every product page lists care details for that specific yarn.

Question 7

Do you offer refunds?

Accepted Answer

Because each piece is made to order, deposits cover yarn already bought and cannot be refunded once production starts. If anything arrives faulty or not as agreed, we will remake or repair it.

Questions, answered

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